Telecloud
AI Call Center

An AI agent trained for your call center

Inbound, outbound, or both — it answers the calls worth taking, works your lead list, books the callbacks and passes the good ones straight through, in English, Afrikaans and isiZulu.
Inbound, Outbound, or BothAnswers every call on your main line, dials out through a lead list, or does both at once — the same trained agent, day or night.
Speaks Your Customers' LanguageNatural English, Afrikaans and isiZulu voices — callers are answered the way they would like to be.
Qualifies Before It TransfersScoring rules are enforced in code, not in a prompt, so an unqualified caller cannot talk its way through to your team.
Built and Hosted in South AfricaRuns on our own local voice network, with AI disclosure and recording consent built into every call.

More than a voicemail that talks back

A complete call centre that you train, test and then let loose on your real line.
Train it by having a conversationThe Trainer interviews you about your business and writes the agent for you. No prompt engineering, and every change is versioned so you can always roll back.
Test it before it ever speaks to a customerThe Test Studio runs synthetic callers — the rushed one, the vague one, the one who demands a human — against your agent, scores each call and suggests fixes you apply in one click.
Inbound and outboundAnswer your main line, or run outbound campaigns that work through your lead list and hand over only the people who are actually ready to buy.
Books its own callbacksIt knows your business hours, offers genuinely open slots, confirms the time back to the caller and emails the confirmation. Never books a Saturday.
Warm handover to your teamWhen someone qualifies, the call transfers to a human along with everything that was said — so your team never asks the same question twice.
Every call logged and scoredTurn-by-turn transcripts, recordings and outcomes on every call, feeding straight into your leads, contacts and deals board.

Trained for how your business calls

Pick the training that matches how you work — answering, campaigning, or both on the same agent.
Inbound

Every call answered, first ring

Point your main line at the agent and nothing rings out again. It greets the caller, works out what they need, and either books them in or puts the good ones straight through to your team.
Answers 24/7/365 — no queue, no voicemail, no missed lead
Qualifies against your rules before it ever transfers
Books its own callbacks inside your real business hours
Warm handover with everything the caller already said
Answers in English, Afrikaans or isiZulu, as the caller prefers

Packages

Every package includes the agent, the phone number, the minutes and the support. Month-to-month — the more you talk, the less each minute costs.
Pay As You Go

R0

per month
R3.00 per minute, no monthly commitment, no setup fee.
R3.00 / minNo setup fee
1 AI voice agent
1 simultaneous call
English
Inbound call answering
Callback booking
Full call logs, transcripts and recordings
Email support
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See full details
Starter

R1250

per month
For a single business line that should never ring out.
400 AI call minutesR3.20 / minR4500 once-off setup
1 AI voice agent
2 simultaneous calls
English
Inbound call answering
Callback booking
Full call logs, transcripts and recordings
Email support
Talk to us
See full details
Growth

R2950

per month
For a sales team that wants only the leads worth phoning back.
1,500 AI call minutesR2.80 / minR4500 once-off setup
3 AI voice agents
5 simultaneous calls
English, Afrikaans and isiZulu
Outbound calling campaigns
Lead qualification and scoring
Warm transfer to your team
CRM: leads, contacts and deals board
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See full details
Professional
POPULAR

R5900

per month
For a real call centre operation, with the tooling to keep it sharp.
4,000 AI call minutesR2.40 / minR4500 once-off setup
10 AI voice agents
15 simultaneous calls
Test Studio and regression suite
Automated quotation emails
Facebook lead ingestion
Payment-commitment calls
Bulk SMS
Priority support
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See full details
Enterprise

R12500

per month
For high volume, white-label deployments and resellers.
10,000+ AI call minutesFrom R1.90 / minR4500 once-off setup
Unlimited AI voice agents
40+ simultaneous calls
White-label portal on your own domain
API access and custom integrations
Dedicated environment
SLA and a named account manager
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All prices exclude VAT. Minutes are billed per second on the AI conversation; standard outbound call rates apply separately on outbound campaigns.

Add-ons

Optional extras on top of any package — each its own item, added only if you want it.
Add-on

See and score every conversation

Conversation Intelligence turns every call your agent has into structured data: a full transcript, a sentiment read, a call score and the keywords that came up — automatically, on every call, not a sample.It runs on the same call data your package already logs, so there is nothing extra to wire up. Billed per agent, per month, on top of your package.
Full call transcription
Sentiment analysis
Call scoring
Keyword tracking
Billed per agent, per month

R250 /mo

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See full details
Add-on

Pull your leads out programmatically

Every lead your AI Call Center agent qualifies lands in the CRM automatically. The CRM API lets you pull it out on your own schedule and keep your existing CRM, data warehouse or reporting job as the system of record, if that’s what your team already uses.Access is by API key, issued from your account under Settings → API Keys — the same key-based access used across the rest of the platform, not a separate signup or credential. We don’t publish a public endpoint reference here — get in touch and we’ll walk you through exactly what your account can reach and how to call it.
Read/write access to leads, contacts and deals
Same API keys as the rest of the platform (Settings → API Keys)
Pulls straight from the leads your AI Call Center agents create
Billed per account, per month

R499 /mo

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Optional

Setup & onboarding

A once-off session to configure your agent against your real business — training it on your offer, your business hours and your qualification rules, then testing it against synthetic callers before it ever takes a real one.Optional on every package: skip it and set the agent up yourself through the Trainer and Test Studio, or add this and we do it with you.
Agent configured against your real offer, hours and rules
Tested against synthetic callers before it takes a real one
Guided walkthrough of the Trainer and Test Studio
One-time charge, billed once on the first invoice

R4500 once-off

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See full details

What it replaces

Not your team — the calls your team should never have had to take.
One more agentAI Call Center
Monthly costR8,000 – R15,000 per seatFrom R1250
Calls at onceOneUp to 40
Hours coveredOffice hours24 / 7 / 365
Ramp-up timeWeeks of trainingLive in days
Every call transcribedNoYes
Human seat cost reflects published South African contact-centre salary and platform ranges for 2026.

Hear it for yourself

Tell us what your callers usually want and we'll build you an agent to talk to.
Book a demo